Shipping policy

SHIPPING POLICY

Made-to-Order Production

All WALK & FIND products are made-to-order specifically for you. Production typically takes 5-10 business days after your order is confirmed.

Shipping Times

We ship worldwide. Delivery times vary by destination:

  • Domestic (Japan): 3-7 business days after production
  • North America: 7-14 business days after production
  • Europe: 7-14 business days after production
  • Rest of World: 10-21 business days after production

Please note that these are estimated timeframes. Actual delivery may vary due to customs processing, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We work with trusted carriers to ensure your order arrives safely.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment's progress.

Customs and Duties

For international orders, please note that your order may be subject to import duties and taxes (including VAT or local sales taxes), which are incurred once a shipment reaches your destination country.

eaTrail & Co. (WALK & FIND) is not responsible for these charges if they are applied and they are your responsibility as the customer. We fulfill most orders from local hubs to minimize these extra costs whenever possible.

Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information.

Delays and Issues

While we strive for timely delivery, we cannot guarantee specific delivery dates. We are not responsible for delays caused by:

  • Customs processing
  • Carrier delays
  • Natural disasters or force majeure events
  • Incorrect shipping information

If your order has not arrived within the estimated timeframe, please contact us at support@walkandfind.com and we will investigate.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@walkandfind.com with your order number and photos (if applicable). We will work with you to resolve the issue.

Questions?

For any shipping-related questions, contact us at support@walkandfind.com.